FAQ

Here you can find frequently asked questions.
You have further questions? Just write us:

General

As soon as we receive your order, we quickly prepare your items for shipping. That takes 1-2 days on average. When your package was successfully handed over to the shipping service, the delivery terms within Austria are 1-3 days and to Germany 3-5 days. Delivery in other EU-countries can take between 3 and 7 days.
Please note that the current situation at home and abroad may cause delays. Unfortunately we have no impact on the delivery time.

We deliver worldwide. In the case that your country isn't listed in the checkout process, just write us an email at .

In the value of more than 70€ shipping within the EU is free.
If the value is lower than 70€, we charge a shipping rate of 5€ within Austria, 6€ within Germany and 10€ within the remaining EU-states.

You can pay by PayPal, credit card or online banking.

Our products are designed and manufactured with lots of love in the Alps-Adriatic Area.

Our products are made of high-quality polypropylene, a food- safe and 100% recyclable plastic. Since 2021 we use 75% recycled material from household waste for our Polypropylene. PAUL POTATO is also available in robust steel. For more information have a look at sustainability.

Sustainability and environmental protection are very important to us.

That's why we are very proud that since 2021 in total 75% of our processed materials are recycled plastic from post-consumer waste. For more information just have a look on our site "Sustainability".

PAUL POTATO

Potatoes can be planted within a few minutes in PAUL POTATO. Just fill up half of every level with soil. Put a potato seedling in each corner. Then add another layer of soil- that´s it. More details how to set up PAUL POTATO you can find here.

PAUL POTATO Starter needs an area of 44x44cm and has a height of 50cm to 65cm, depending on how much levels you choose. You can find more information concerning the dimensions on the particular product pages in our shop.

Of course we offer them directly! Just browse around our online shop: we have lot´s of different varieties in stock. Here you can get an overview and order your favourite potato variety directly!

This represents the maturation period of the potato varieties, which can amount 90 days (at first earlies) to 160 days (at maincropped). For more information just have a look on the article"potato varieties".

Potatoes belong to the nightshade plant family, therefore they need a similar soil as tomatoes. The soil should be light, so the potato seedlings can grow easier. We developed a special potato soil for you, which is enriched with the most important nutrients. So your potatoes can grow profitable. This soil is available in the refill set, together with potato seedlings and sheep wool fertilizer- everything you need for planting.

You can start planting by mid March, if you protect your plants against freeze. For this we would recommend you an antifreeze cover. More information concerning the right time for planting you can findhere.

For sure you can also cultivate other plants in your PAUL POTATO. The best way to use the area is to grow potatoes in the lower levels, but use the upper level as a mini raised-bed. Salad, radish, herbs and so on feel pretty comfortable in there! Be creative!
For more inspiration click here.
For sure you can plant your PAUL POTATO completely new after potato season. What about autumn vegetables?

SISSI STRAWBERRY

Planting strawberries in SISSI STRAWBERRY is pretty easy. Just fill every level with soil and put a strawberry plant in each opening on the side. For more information please click here.
If you like to grow your own strawberry plants out of seeds, have a look at our Greenhouse Schlossgarten How-To. There we exactly explain how this works.

SISSI STRAWBERRY´s base is the widest part of our strawberry tree and has a diameter of approx. 32 cm. SISSI STRAWBERRY has a height between 77cm and 184cm, depending on the version you choose. You can find more information concerning the dimensions on the particular product pages in our shop.

Every strawberrry variety is suitable for planting in SISSI STRAWBERRY. Within Austria and Germany we deliver strawberry plants directly to your home from a domestic market garden. Just have a look at ourShop.

For planting strawberries you can use berry soil or just all-purpose soil.

If you like to grow tomato plants out of seeds, you should start in March with our Mini Greenhouse incl. SISSI STRAWBERRY seed mix. In our Mini Greenhouse How-To we exactly explain how this works.You can start planting your strawberries by mid April to mid June. Strawberries are hardy, which means you don´t have to plant new ones year by year. How to overwinter your plants in SISSI STRAWBERRY you can read here.

Strawberries are hardy, which means you don´t have to plant new ones year by year. How does it work? You can read this in our blog article „SISSI STRAWBERRY überwintern“.

You can grow lots of different plants in SISSI STRAWBERRY like salad or various herbs. Just be creative! You can find some inspiration in our blog article "Alternative Anpflanzmöglichkeiten".

TOM TOMATO

TOM TOMATO is set up and ready to plant just in a few simple steps. Afterwards you just have to fill with soil and put in a tomato plant.

You can find all details in our TOM TOMATO How-to.

TOM TOMATO (incl. climbing support) needs an area of 35 x 28 cm with a height of 135 cm.

Tomatoes need a lot of light and warmth. So the best conditions for a high-yield tomato harvest are sunny, warm and rain protected. A location in front of a wall, which reflects warmth suits optimally.

For your high-yield tomato harvest we recommend tomato soil. You can find pre-mixed tomato soils in trade, which are ideal for planting tomatoes. Vegetbale soil is also a good  alternative.

If you like to grow tomato plants out of seeds, you should start in March with our Mini Greenhouse incl. TOM TOMATO seed mix. In our Mini Greenhouse How-To we exactly explain how this works. But if you like to plant young tomato plants, you should wait with planting at least to mid May. You should definitely avoid freeze.

First things first: Take care never to pour water over the leaves of tomato plants! Tomato leaves are very water sensitive- wet rapidly leads to rot and other diseases.
After planting you should therefore only water the soil around your plant from above. As soon as the roots reach into the water tank, you only need to fill up the tank regularly. The integrated irrigation wicks provide moist soil around the roots. So the plant gets optimally supplied with nutrients.

TOMATO BUDDY

TOM TOMATO solves all problems related to planting tomatoes. You get a complete planting system, incl. planter, water tank and climbing support.

TOMATO BUDDY is our universally usable climbing support, which adds to every common planter and upgrades it perfectly.

Set-up and planting are done just in a few steps. Just stack the items of the climbing support together (you can find more informations in our TOMATO BUDDY How-to) and place it in a planter. Fill up with soil and put a young tomato plant in it. Secure the main shoots with the integrated fastening clips.

TOMATO BUDDY needs an area of 18 x 18 cm with a height of 128 cm.

For sure you can also use TOMATO BUDDY for every other climbing vegetable. Cucumbers, beans and lots of other vegetables will love TOMATO BUDDY. We´re sure you will love it too.

CHARLY CHILI

CHARLY CHLI is set up and ready to plant just in a few simple steps. Afterwards you just have to fill with soil and put in two chili or pepper plants.

You can find all details in our CHARLY CHILI How-to.

CHARLY CHILI (incl. climbing support) needs an area of 35 x 28 cm with a height of 69 cm.

Chilis and peppers need a lot of light and warmth. So the best conditions for a high-yield tomato harvest are sunny and warm. A location in front of a wall, which reflects warmth suits optimally.

For your high-yield chili harvest we recommend chili/pepper soil. You can find pre-mixed chili soils in trade, which are ideal for planting chilis and peppers. Vegetbale soil is also a good  alternative.

If you like to grow chili plants out of seeds, you should start in March with our Mini Greenhouse incl. CHARLY CHILI seed mix. In our Mini Greenhouse How-To we exactly explain how this works. But if you like to plant young chili plants, you should wait with planting at least to mid May. You should definitely avoid freeze!

After planting you should water your chili plants from above. Additionally fill up the tank with 4,5L water. As soon as the roots reach into the water tank, you only need to fill up the tank regularly. The integrated irrigation wicks provide moist soil around the roots. So the plant gets optimally supplied with nutrients.